A book about interaction design for conversational interfaces explaining why chatbots often fail and how to design better ones.
How do we make digital systems feel less robotic and more real? Whether you work with interface or visual design, front-end technology, content design, or just want to be better at your business, learn why conversation is the best model for creating device-independent, human-centered systems.Using audible speech or taking the form of a text chat isn’t enough to make an interaction truly conversational. From understanding the human interface, to effectively using the power of personality, to getting it all done, you’ll find out how the art of communication can elevate technology.The first edition of Conversational Design is available as a free PDF download. (If you want to buy something, we think you’ll love our latest release.)
WHAT’S NEW IN THE second EDITION?A lot has happened since 2018. Mostly we’ve watched a lot of organizations continue to get conversation wrong, while large language models are making it wronger.So, we’ll talk about how to get it right with current technology, which—spoiler—means paying more attention to the core principles all over again. Something you’d like to see included? Let me know.
